Notes on purchasing tickets
・You may have to wait 30 to 90 minutes to be admitted to the venue.
・Tickets cannot be cancelled or refunded once purchased.
・We can ask you to present your ID if you bought ”Junior high school students / High school students” or ”University students / Specialized students" ticket.
・The targets for "College student / Specialized student" tickets include "Graduate students" and "Junior college students".
Important
Tickets and admission
・Please arrive at the venue and line up in the entrance line in time within the time stated on the ticket.
・The time stated on the ticket is not the staying time in the venue.
・If you must leave the queue please make sure that someone in your party stays behind.
If you came alone and must leave the queue please notify a nearby member of our staff.
・Leave your stroller in the place provided before entering.
・Children under thirteen years of age are not admitted without a parent or guardian.
Please make sure that parents and children enter together.
・Please note that although the premises are wheelchair accessible,
You’ll be asked to switch from your wheelchair to one of our wheelchairs, once inside (Number of wheelchairs is limited). Please notice that our wheelchairs are standard products without any special accessory.
・Re-entry is not permitted. Please note that your ticket cannot be refunded once you have entered.
About the site
・You will be barefoot.
・Water levels can rise up to knee height for adults.
・There is water in certain areas. In case of your child getting dropping wet, bring the changing clothes for your child is recommended. Please avoid to access to the next area with your child's clothes that aren’t dry enough. Thank you for your understanding and cooperation.
* Please note that the water area is not for swim purpose.
・An area of the site has a mirror surface.
Please note that there is a possibility of your underwear reflecting on the mirror surface if you are wearing a skirt or wide-hemmed pants.
・The site features an area with strong stimulating lights, and a dark area.
・For safety purposes please never let go of your child's hand.
・During rush hours, customers who have been on site for a long time may be asked to go forward by staff.
Other
・We are not responsible for lost or stolen valuables.
・Please note that video or photo coverage of the site may be performed without prior notice.
If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
・The location may not be accessible at all time due to unforeseen circumstances. We kindly ask for your understanding.
Those who experience the following should use caution on the site
・Those who experience muscle cramps or loss of consciousness caused by light stimulation.
・Those who experience extreme fear in confined, dark, or high places.
The following is prohibited
・Being drunk or rude.
・Eating, drinking, or smoking on site.
・Dangerous items or any items judged inappropriate by our management staff.
・Re-entry after leaving.
Taking videos or photos to be used for commercial purposes, without prior consent.
・All animals including service dogs.
Please note that we will be unable to issue a refund to any person who were expulsed from the premises by management for failure to comply with the above.
