Notes on purchasing tickets
・Price includes tax.
・You may have to wait 30 to 90 minutes to be admitted to the venue.
・Tickets cannot be cancelled or refunded once purchased.
・We can ask you to present your ID if you bought ”Junior high school students / High school students” ticket.
・Resale of tickets is prohibited, and visitors cannot enter with a ticket purchased through resale. The museum will not be held responsible in such cases.
Important
Tickets and admission
・Please arrive at the venue and line up in the entrance line in time within the time stated on the ticket.
・The time stated on the ticket is not the staying time in the venue.
・If you must leave the queue please make sure that someone in your party stays behind.
If you came alone and must leave the queue please notify a nearby member of our staff.
・Leave your stroller in the place provided before entering.
・Children under thirteen years of age are not admitted without a parent or guardian.
Please make sure that parents and children enter together.
・Please note that although the premises are wheelchair accessible,
You’ll be asked to switch from your wheelchair to one of our wheelchairs, once inside (Number of wheelchairs is limited). Please notice that our wheelchairs are standard products without any special accessory.
・Re-entry is not permitted. Please note that your ticket cannot be refunded once you have entered.
About the site
・You will be barefoot.
・Water levels can rise up to knee height for adults.
・There is water in certain areas. In case of your child getting dropping wet, bring the changing clothes for your child is recommended. Please avoid to access to the next area with your child's clothes that aren’t dry enough. Thank you for your understanding and cooperation.
・There is water in certain areas. We recommend bringing a change of clothes for children in case they get wet.
・In the event that visitors such as small children get their clothes wet, the staff will ask you to change your clothes. For safety reasons, we cannot allow entry into the next artwork with wet clothes. If you do not have a change of clothes, we have towels available to rent. Please wipe off your wet clothes before entering the next artwork.
* Please note that the water area is not for swim purpose.
・An area of the site has a mirror surface.
Please note that there is a possibility of your underwear reflecting on the mirror surface if you are wearing a skirt or wide-hemmed pants.
・There are areas with mirrored floors.
Please note that your underwear may reflect onto the mirrored surface if you wear a skirt or wide-hemmed pants.
・Shorts may be rented for free. Please inform the staff in the museum if you require a pair and return the shorts on your way out. Sizes run from XS to 6L.
・The site features an area with strong stimulating lights, and a dark area.
・For safety purposes please never let go of your child's hand.
・For visitors with children, please make sure not to let go of their hand as doing so could be dangerous.
・There are detour routes for visitors, including those with disabilities and those with children, that would like to skip certain artworks. If you wish to do so, please inform the staff nearby.
・Visitors with infants may enter with a (front) baby carrier.
・There are diaper tables available at the bathrooms in the museum. If you would like to breastfeed or rest, there is a first aid room in the museum. Please feel free to inform the staff if you wish to use it.
・During rush hours, customers who have been on site for a long time may be asked to go forward by staff.
About baggage
・Free lockers are provided.
After you pass the entrance gate, you can put your baggage in the locker.
Locker have two size.
25cm wide x 40cm deep x 50cm high
25cm wide x 40cm deep x 75cm high
・For baggage of size exceeding the above, we can not keep it because there is no cloak.
・Please understand beforehand that suitcases with sizes exceeding the above size will be managed with a wire lock in the stroller storage area.
About "Moss Garden of Resonating Microcosms - Solidified Light Color, Sunrise and Sunset"
・In the event of light rain, the artwork will remain open to the public. In the event of typhoon-level winds or heavy rain, the artwork will not be viewable.
Other
・This facility cannot be held liable for any visitor's personal injury, loss, or other problems occurring here.
・We are not responsible for lost or stolen valuables.
・Please note that video or photo coverage of the site may be performed without prior notice.
If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
・The location may not be accessible at all time due to unforeseen circumstances. We kindly ask for your understanding.
Those who experience the following should use caution on the site
・Those who experience muscle cramps or loss of consciousness caused by light stimulation.
・Those who experience extreme fear in confined, dark, or high places.
The following is prohibited
・Being drunk or rude.
・Eating, drinking, or smoking on site.
・Dangerous items or any items judged inappropriate by our management staff.
・Re-entry after leaving.
Taking videos or photos to be used for commercial purposes, without prior consent.
・All animals including service dogs.
Please note that we will be unable to issue a refund to any person who were expulsed from the premises by management for failure to comply with the above.
