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#teamLabPlanets


Extension of Temporary Closure and Ticket Refund (Transaction Cancellation)
Updated on May 13

Toyosu, Tokyo

#teamLabPlanets
Extension of Temporary Closure and Ticket Refund (Transaction Cancellation)
Updated on May 13


Body Immersive

teamLab Planets is a museum where you walk through water. It consists of 4 vast exhibition spaces with 7 distinct artworks. The artworks are based on art collective teamLab’s concept of “Body Immersive”.

By immersing the entire body with other people in these massive “Body Immersive” artworks, the boundary between the body and the artwork dissolves, the boundaries between the self, others, and the world become something continuous, and we explore a new relationship without boundaries between ourselves and the world.

Visitors enter the museum barefoot, and become completely immersed with other visitors in the vast artwork spaces.

PLAY MOVIE

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    ARTWORKS

    APP

    PLAY MOVIE

    teamLab App

    Join the artwork

    In the Crystal Universe, swipe up on a star, and it will appear in the exhibition space.

    RESTAURANT

    Everything is in your hand
    Everything is in your hand

    An original plate created based on the concept of "Everything is in your hand". Drinks and food (sandwiches, vegetable sticks, and french fries) can be enjoyed with just one hand.

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    VISIT US

    Venue Details

    Title

    teamLab Planets TOKYO

    Term

    July 7, 2018 – Fall 2020

    Hours

    Monday - Thursday 10:00 - 19:00
    Friday 10:00 - 21:00
    Saturday and the day before holidays 9:00 - 21:00
    Sunday and Holidays 9:00 - 19:00
    * Last Entrance 30 minutes before the closing time.

    Closed
    Extension of Temporary Closure and Ticket Refund (Transaction Cancellation) -- Updated on May 13.

    To help prevent the spread of the novel coronavirus inside and outside of Japan, teamLab Planets TOKYO has been closed since Feb 29, 2020 and originally decided to extend the temporary closure period until mid-May, 2020. Due to the extension of Japan’s state of emergency and the closure request from the government, the museum will remain temporarily closed. The reopen date will be determined once the government’s closure request has been withdrawn and will be announced on our official website.

    We sincerely apologize for any inconvenience caused, but we consider these measures necessary in ensuring the health and safety of all of our visitors and staff. We thank you for your understanding in this matter.

    In addition, we would like to inform you in advance that the following measures will be taken when the museum reopens:

    1) Temperature Check on Entry
    Visitors with a temperature of 37.5 degrees Celsius (99.5 degrees Fahrenheit) or higher will not be allowed to enter teamLab Planets TOKYO.
    In addition, visitors who display symptoms such as fever, cough, or difficulty breathing may be refused entry .
    Visitors who are refused entry will be issued a refund, as will any members of their group upon request.

    2) Temporary Artwork Closured
    To lower the risk of infection, the artwork "Soft Black Hole - Your Body Becomes a Space that Influences Another Body" will be temporarily closed.
    Check here for artwork details
    * Please note that this artwork may reopen without prior notice.

    3) Other Infection Control Measures
    We will continue taking safety measures, such as ensuring our staff  wear masks, asking our visitors to frequently wash their hands using hand sanitizer, and regularly disinfecting and cleaning the facility. Furthermore, we will limit the number of visitors allowed in at any given time in order to ensure an appropriate distance between people as they experience the artworks.
    * Please note that staff may guide you for your safety.

    4) Additional Measures
    Please refrain from visiting the museum if you feel unwell.
    During this period, we will issue refunds to those who decide not to visit because they feel unwell. Please contact us using the form provided at the bottom of this page.

    [To visitors with tickets during the closure period]
    Due to the temporary closure, guests who have purchased tickets can complete the following steps to receive a refund (transaction cancellation).

    1. If you purchased your ticket from the official teamLab Planets TOKYO website, no follow up is necessary. The venue will reimburse you or cancel the transaction.
    * Refund dates vary by credit card company. Please note that we cannot confirm your refund date.

    2. If you purchased your ticket from somewhere other than the official museum website (travel agencies, ticket agencies, etc.), procedures may vary. Please contact the service from which you purchased your ticket directly.

    If you have any questions, please contact us using the form below (please include your ticket inquiry number):
    Inquiry Form

    Directions

    Address

    teamLab Planets TOKYO, Toyosu 6-1-16, Koto-ku, Tokyo
    Map

    By Train
    1 minute on foot from Shin-Toyosu Station
    (Tokyo Waterfront New Transit Waterfront Line Yurikamome Line)
    10 minutes on foot from Toyosu Station
    (Tokyo Metro Yurakucho Line)
    5 minutes on foot from Shijoumae Station and Toyosu Market
    By Bus
    Alighting stop: Shin-Toyosu Station
    Miyako Bus 05-2 (Tokyo Big Sight-Tokyo Station Marunouchi South Exit)
    Toei Bus Express 05-2 (Tokyo Big Sight-Tokyo Station Marunouchi South Exit) * Operates only on weekdays
    Toei Bus Express 05-2 (Tokyo Big Sight-Yurakucho) * Operates only on weekdays
    Miyako Bus Yo 12-2 (Toyocho Station-Toyosu Market) * Saturday and weekdays only
    Miyako Bus Yo 12-3 (Toyocho Station-Tokyo Teleport Station) * Saturdays and holidays only
    Service information

    Alighting stop: Toyosu Station
    Toei Bus 05-1 (in front of Fukagawa Garage-Tokyo Station Marunouchi South Exit)
    Metropolitan Bus Gate 19 (Tokyo Big Sight-Monzennakacho)
    Miyako Bus East 15 (Fukagawa garage-Tokyo Station Yaesu Exit) * Saturdays and weekdays only
    Miyako Bus East 16 (Tokyo Station Yaesu Exit-Tokyo Big Sight) * Operates only on weekdays
    Miyako Bus 10 (Shinbashi-Tokyo Skytree Station)* Saturday and weekdays only
    Miyako Bus East 16 (Tokyo Station Yaesu Exit-Tokyo Big Sight) * Operates only on weekdays
    Miyako Bus Yo 12-2 (Toyocho Station-Toyosu Market) * Saturday and weekdays only
    Miyako Bus Yo 12-3 (Toyocho Station-Tokyo Teleport Station) * Saturdays and holidays only
    Miyako Bus Umi 01 (Tokyo Teleport Station-Monzennakacho)
    Service information

    Water bus [Tokyo sightseeing steamship]
    HIMIKO (Asakusa-Odaiba direct) route
    (Asakusa-Odaiba Seaside Park-Toyosu) * Closed on the 2nd Tuesday and 2nd Wednesday of every month
    Service information
    By Taxi
    10 minutes by taxi from Ginza
    - Go straight on Harumi Street in the direction of Ariake and turn left at the traffic light of [Harumi Ohashi Minamizume].
    - Turn left and you will see teamLab Planets TOKYO in front of your left hand.

    15 minutes by taxi from Tokyo Station
    - Sotobori-dori → [Kurehata] → Eiyo-dori → [Nihonbashi] → Chuo-dori → [Ginza 4-chome] → Harumi-dori
    - Go straight on Harumi Street in the direction of Ariake and turn left at the traffic light of [Harumi Ohashi Minamizume].
    - Turn left and you will see teamLab Planets TOKYO in front of your left hand.

    15 minutes by highway from Haneda Airport
    - Metropolitan Expressway Wangan Line → [Shinonome JCT] → Metropolitan Expressway 10 Harumi Line → [Toyosu] Exit
    - Go straight from [Toyosu] Exit and turn right at the traffic light of [Harumi Ohashi Minamizume].
    - Turn right and you will see teamLab Planets TOKYO in front of your left hand.
    Parking
    Free 1-Hour Parking Ticket at LaLaport Toyosu
    Show your "teamLab Planets TOKYO" ticket at Urban Dock LaLaport Toyosu to receive a ticket for 1 hour of free parking. For more information
    Where to redeem your parking ticket: Urban Dock LaLaport Toyosu main building 1F Card Desk
    Please show the Urban Dock LaLaport Toyosu parking ticket that you received upon your entry
    Reception Desk Hours: 11:00 - 19:00
    * Please note that conditions and prices are subject to change without advance notice.
    * Parking service tickets will be marked upon entry.
    * The parking service ticket is only valid on day of entry.
    * Lost parking service tickets will not be reissued.
    * Please note that there may be a wait at times of high traffic.
    * Not offered on February 18, 2020.

    This venue does not have any parking.

    CONTACT US

    TICKETS

    Admission

    Entrance Pass

    • Adults 18 Years and above JPY 3,200
    • University students / Specialized students JPY 2,500
    • Junior high school students / High school students JPY 2,000
    • Children Ages 4-12 JPY 800
    • Senior 65 Years and above JPY 2,400

    Disability discount

    Tickets

    Notes

    Notes on purchasing tickets
    ・You may have to wait 30 to 90 minutes to be admitted to the venue.
    ・Tickets cannot be cancelled or refunded once purchased.
    ・We can ask you to present your ID if you bought ”Junior high school students / High school students” or ”University students / Specialized students" ticket.
    ・The targets for "College student / Specialized student" tickets include "Graduate students" and "Junior college students".

    Important
    Tickets and admission
    ・Please arrive at the venue and line up in the entrance line in time within the time stated on the ticket.
    ・The time stated on the ticket is not the staying time in the venue.
    ・If you must leave the queue please make sure that someone in your party stays behind.
    If you came alone and must leave the queue please notify a nearby member of our staff.
    ・Leave your stroller in the place provided before entering.
    ・Children under thirteen years of age are not admitted without a parent or guardian.
    Please make sure that parents and children enter together.
    ・Please note that although the premises are wheelchair accessible,
    You’ll be asked to switch from your wheelchair to one of our wheelchairs, once inside (Number of wheelchairs is limited). Please notice that our wheelchairs are standard products without any special accessory.
    ・Re-entry is not permitted. Please note that your ticket cannot be refunded once you have entered.

    About the site
    ・You will be barefoot.
    ・Water levels can rise up to knee height for adults.
    ・An area of the site has a mirror surface.
    Please note that there is a possibility of your underwear reflecting on the mirror surface if you are wearing a skirt or wide-hemmed pants.
    ・The site features an area with strong stimulating lights, and a dark area.
    ・For safety purposes please never let go of your child's hand.
    ・During rush hours, customers who have been on site for a long time may be asked to go forward by staff.

    Other
    ・We are not responsible for lost or stolen valuables.
    ・Please note that video or photo coverage of the site may be performed without prior notice.
    If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
    ・The location may not be accessible at all time due to unforeseen circumstances. We kindly ask for your understanding.

    Those who experience the following should use caution on the site
    ・Those who experience muscle cramps or loss of consciousness caused by light stimulation.
    ・Those who experience extreme fear in confined, dark, or high places.

    The following is prohibited
    ・Being drunk or rude.
    ・Eating, drinking, or smoking on site.
    ・Dangerous items or any items judged inappropriate by our management staff.
    ・Re-entry after leaving.
    Taking videos or photos to be used for commercial purposes, without prior consent.
    ・All animals including service dogs.

    Please note that we will be unable to issue a refund to any person who were expulsed from the premises by management for failure to comply with the above.

    About teamLab
    teamLab
    teamLab
    teamLab (f. 2001) is an art collective, an interdisciplinary group of ultratechnologists whose collaborative practice seeks to navigate the confluence of art, science, technology, design and the natural world. Various specialists such as artists, programmers, engineers, CG animators, mathematicians and architects form teamLab. teamLab aims to explore a new relationship between humans and nature, and between oneself and the world through art. Digital technology has allowed art to liberate itself from the physical and transcend boundaries. teamLab sees no boundary between humans and nature, and between oneself and the world; one is in the other and the other in one. Everything exists in a long, fragile yet miraculous, borderless continuity of life. teamLab’s works are in the permanent collection of the Art Gallery of New South Wales, Sydney; Art Gallery of South Australia, Adelaide; Asian Art Museum, San Francisco; Asia Society Museum, New York; Borusan Contemporary Art Collection, Istanbul; and National Gallery of Victoria, Melbourne.
    teamlab.art
    • Organizers
      PLANETS Co., Ltd

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